Room-ez ("Room-ez," "we," "us," or "our") operates the Room-ez mobile
application (the "App"), a service that helps people in the New York City
area find roommates and rooms. This Privacy Policy explains what information
we collect, how we use it, and the choices you have. By using the App you
agree to this Policy.
1. Information You Provide
Account & contact: your phone number (used to sign
in via a one-time SMS code).
Profile: your name, age, gender and (optionally) sexual
orientation, photos, bio, occupation, and (optionally) income range and
student status.
Listings: if you list a room, the details, photos, and
approximate location you provide.
Messages: the content of messages you send to other
users through the App.
Reports & blocks: information you submit when you
report or block another user.
2. Information Collected Automatically
Location: with your permission, your device location is
used to show roommates and rooms near you. You can disable this in your
device settings.
Device & usage: a push-notification token (if you
allow notifications) and basic technical/usage information needed to operate
and secure the App.
3. How We Use Your Information
Create and manage your account and profile.
Match you with potential roommates and rooms and power the discovery feed.
Enable messaging, matches, and notifications.
Process subscriptions and premium features.
Keep the community safe (moderation, reports, blocks, fraud prevention).
Comply with legal obligations.
4. How We Share Information
We do not sell your personal information. Parts of your profile (such as
your name, photos, age, and preferences) are shown to other users so the
service can work. We share data with service providers who process it on our
behalf:
Provider
Purpose
Supabase
Database, authentication, storage, and backend hosting
Twilio
Sending one-time SMS verification codes
RevenueCat & Apple
Processing and managing subscriptions
Expo
Delivering push notifications
We may also disclose information if required by law or to protect the
rights, safety, and security of our users or the public.
5. Your Choices & Rights
Delete your account: In the App, go to Settings →
Delete Account. Your profile is hidden immediately and permanently deleted
after a 30-day recovery window, during which you can restore it by logging
back in.
Access & correction: You can edit your profile at
any time in the App.
Permissions: You can turn off location and notifications
in your device settings.
Depending on where you live, you may have additional rights (such as
access, deletion, or portability). Contact us to exercise them.
6. Data Retention
We keep your information for as long as your account is active. When you
request deletion, your data is permanently removed after the 30-day recovery
window, except where we must retain limited records to comply with legal
obligations or resolve disputes.
7. Children's Privacy
Room-ez is intended for adults. You must be at least 18 years old to use the
App. We do not knowingly collect information from anyone under 18.
8. Security
We use industry-standard measures to protect your information. No method of
transmission or storage is completely secure, but we work to protect your data
and continuously improve our safeguards.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted
here with a new "Last updated" date.